Refund & Return Policy

At Buttermeup, we strive to ensure our customers are satisfied with every purchase. As we provide premium artisanal food products, we adhere to strict quality and hygiene standards. Please review our policy regarding returns and refunds below:

1. Eligibility for Returns & Refunds

Due to the nature of our products, returns or refunds are only applicable in the following circumstances:

• The product was damaged during transit.
• The product received was incorrect (wrong item, size, or variant).
• The product has a manufacturing defect or quality issue.

2. Claims Requirement

• Claims must be submitted within 7 days of receiving your order.
• Requirement: A clear unboxing video is mandatory as proof of claim. Without video evidence, we reserve the right to decline the request.

3. Non-Returnable Items

• Items that have been opened, used, or had their original seal broken.
• Requests based on "Change of Mind" or personal taste preferences.
• Sale items or promotional clearance products.
• Orders delayed, spoiled, or returned due to incorrect shipping addresses provided by the customer.

4. Return Process & Shipping Costs

• Please contact our support team via Line Official: @Buttermeup with your Order ID and photo/video evidence.
• Once approved, you will be provided with instructions on how to return the item in its original packaging.
• Shipping Costs: If the return is due to our error (damaged, defective, or incorrect item), Buttermeup will cover the return shipping costs.
• Refunds will be processed to your original payment method within 15 business days after we receive and inspect the returned goods.